FAQs

Frequently Asked Questions

How long does shipping take?

Orders are typically dispatched within 1-2 business days and delivered within 5-7 business days, depending on your location.

Do you offer international shipping?

Currently, we only ship within Keral. International shipping will be available soon.

Why did my payment fail?

Payment failures may occur due to incorrect details, insufficient balance, or network issues. Please try again or use an alternative method.

Can I change my shipping address after placing an order?

Address changes are only possible before dispatch. Please contact us immediately if you need modifications.

How do I request a return or exchange?

You can request a return by contacting our support team or through the returns section on our website.

What payment methods do you accept?

We accept credit/debit cards, UPI, net banking, and popular digital wallets for secure and hassle-free payments.

Is my payment information secure?

Yes, all transactions are encrypted and processed through a secure payment gateway to ensure your safety.

How can I get free shipping?

We offer free shipping on orders above ₹500 (varies based on location).

What is your return policy?

We accept returns within 7 days of delivery. The product must be unused, with tags and original packaging.

When will I receive my refund?

Refunds are processed within 7-14 business days after the returned product is received and inspected.